WHAT DELIVERY OPTIONS DO I HAVE?
When your destination country is the U.S., Standard Delivery
We are committed to enabling you to get the items as soon as possible. All items will be delivered by FedEx,TNT and UPS.
Currently only supports logistics options in the U.S.
STANDARD DELIVERY:
Processing Time 1-3 business days
Delivery Time 3-7 business days
Free shipping on all orders
The discount applies automatically at the checkout.
During peak seasons and promotional sales, delivery might take a little longer.About 3-5 business days
HOW CAN I TRACK MY ORDER?
Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched on business days. Please note: this can take longer during promotional sales.
As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.
You will also be able to track your order in your account.
TAX AND DUTIES
Taxes and duties are calculated according to your shipping destination and itemized on the Checkout page. Make sure you select your location to view the correct local market pricing, delivery times and shipping costs.
All shipping costs and customs duties are borne by the merchant
Once your order arrives at its destination, you will be required to pay all import duties, customs and local sales taxes for the location that you’re shipping to. After you have placed your order, we’ll email you to seek your acceptance of these terms. For an estimate of taxes and duties on your purchase, please contact your local customs.
TIME LIMIT FOR ACCEPTING RETURNS
We are committed to making you have a perfect shopping experience. If you have any dissatisfaction with the goods,you can apply for a return or exchange within 30 days after receiving product(s). Refunds will be made by the same method you used to pay.
CIRCUMSTANCES FOR RETURNS AND REFUNDS
We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.
If the product has already been shipped out, we will unfortunately be unable to cancel the order.
RETURN/EXCHANGE CONDITIONS
Please return the item in their original selling condition.
Please returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
Customised items cannot be returned.
HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?
Once we accept the return and exchange, all costs will be borne by our merchant
Step 1: Please contact our Customer service team to start the return process with the following information:
Order number
Proof of purchase
Video or photo of the faulty product
Step 2: Insert your receipt, along with the items, back into the original packaging.
Step 3: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.
HOW SOON WILL THE USER RECEIVE THE REFUND
In case of a return, your refund will be credited to the original payment method.
Once your package reaches us, please allow 7-14 business days for your return to be processed. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
BUSSINESS ADDRESS
The third floor of B16, Phase II of Liheng Industrial Plaza, at the intersection of Prosperous Avenue and Chuangxin Avenue, Taohua Industrial Park, Feixi County, Hefei City, Anhui Province
RETURN/EXCHANGE ADDRESS
Regarding the return address, please contact our customer service staff through the contact email, we will send the exact address：Email support@marretooauto.com
We’re available to support you via
Email: support@marretooauto.com
Service Tel: (+86) 13757133114
We strive to respond to your questions within 24 hours
Customer service chat hours:
contact us 24 hours a day
We love to hear from you,our team is available to help answer questions and offer styling advice, so if there’s anything you’d like to ask us, we’re right here and ready to help in every way we can.
We’re available to support you via
Email: support@marretooauto.com
Service Tel:（+86）13757133114
We strive to answer your questions within.24 hours
Customer service chat hours:
We accept your letter at any time
Now available in English.
Company address: The third floor of B16, Phase II of Liheng Industrial Plaza, at the intersection of Prosperous Avenue and Chuangxin Avenue, Taohua Industrial Park, Feixi County, Hefei City, Anhui Province
Please kindly note: During peak seasons and promotional sales, our response time might take a little longer. Please use the same email address you used when placing your order when contacting us, and include your order number in your email.
