TIME LIMIT FOR ACCEPTING RETURNS
We are committed to making you have a perfect shopping experience. If you have any dissatisfaction with the goods,you can apply for a return or exchange within 30 days after receiving product(s). Refunds will be made by the same method you used to pay.
CIRCUMSTANCES FOR RETURNS AND REFUNDS
We accept order cancellations before product processing. If the order is cancelled by that time, you will get a full refund.
If the product has already been shipped out, we will unfortunately be unable to cancel the order.
RETURN/EXCHANGE CONDITIONS
Please return the item in their original selling condition.
Please returns/exchanges from the country to which an order was originally shipped, for example, orders delivered to the US must be returned from the US
Customised items cannot be returned.
HOW TO RETURN AN ITEM OR AN ENTIRE ORDER?
Once we accept the return and exchange, all costs will be borne by our merchant
Step 1: Please contact our Customer service team to start the return process with the following information:
Order number
Proof of purchase
Video or photo of the faulty product
Step 2: Insert your receipt, along with the items, back into the original packaging.
Step 3: Turn package over to the courier, after the courier has checked the return shipment, please close the package securely.
HOW SOON WILL THE USER RECEIVE THE REFUND
In case of a return, your refund will be credited to the original payment method.
Once your package reaches us, please allow 7-14 business days for your return to be processed. When your return has been accepted, your refund will be issued and you will receive a confirmation email.
BUSSINESS ADDRESS
The third floor of B16, Phase II of Liheng Industrial Plaza, at the intersection of Prosperous Avenue and Chuangxin Avenue, Taohua Industrial Park, Feixi County, Hefei City, Anhui Province
RETURN/EXCHANGE ADDRESS
Regarding the return address, please contact our customer service staff through the contact email, we will send the exact address：Email support@marretooauto.com
We’re available to support you via
Email: support@marretooauto.com
Service Tel: (+86) 13757133114
We strive to respond to your questions within 24 hours
Customer service chat hours:
contact us 24 hours a day